Overview: 3 steps to get started

To activate Advanced Encryption in Zendesk and use your own EU hosted encryption key, these are the steps that need to be configured.

Step 1. Activate Advanced Encryption for your Zendesk instance

Step 2. Request KMS (Key Management System) och generate the key

Step 3. Enter your individual key in the Zendesk CMK Configuration Broker to activate the encryption

Step 1. Activate Advanced Encryption for your Zendesk instance

Zendesk has released Advanced Encryption as an EAP (Early Access Program). You need to join this, so that Zendesk can activate the Advanced Encryption function for your instance.

Read more and apply here:
Getting Started with Advanced Encryption (EAP)

Advanced Encryption EAP Signup 

Step 2. Request KMS (Key Management System) och generate the key

When Zendesk has enabled Advanced Encryption for your account, you need to create your own encryption key and enter it in Zendesk. This key is created in the KMS.

To request the EU Hosted KMS, you fill in This form.

More information:
Encryption Key hosted in Sweden 🇸🇪
How to create the EU Hosted Encryption key for Advanced Encryption in Zendesk

What is KMS (Key Management System)?

Step 3. Enter your individual key in the Zendesk CMK Configuration Broker to activate the encryption

Once you have activated Advanced Encryption, created a key, it needs to be entered into Zendesk.

Instructions for that can be found here:

Log in to the Zendesk CMK Configuration Broker