General

Features

• How to change the account owner in Zendesk

New changes

• Migrate to the new "CCs and Followers" feature before June 30 2026
• New security check for anonymous tickets in Zendesk

Advanced encryption

• Overview: 3 steps to get started with Advanced Encryption
• Encryption Key hosted in Sweden 🇸🇪
• How to create the EU Hosted Encryption key for Advanced Encryption in Zendesk
• What is Key Management Service?
• What is KMS (Key Management System)?
• Who is Complior?

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