Tuva Holmsten
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Activity overview
Latest activity by Tuva Holmsten-
Tuva Holmsten created an article,
New password requirements for team members in Zendesk: what you need to know
Zendesk is phasing out the old password levels for team members and introducing stricter requirements instead. The change will be rolled out between 17 August and 12 October 2026, affecting all acc...
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Tuva Holmsten created an article,
Zendesk is phasing out API tokens – here’s what you need to do
Zendesk is phasing out API tokens as an authentication method for its APIs. Integrations, apps, and scripts using API tokens will therefore need to migrate to OAuth. The phase-out begins on 28 July...
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Tuva Holmsten created an article,
How to change the account owner in Zendesk
Only the current account owner can switch to a new account owner.Here is how to change the account owner in Zendesk:1. Go to Admin Center > Account > Contacts. 2. If the new account owner isn't alr...
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Tuva Holmsten created an article,
Migrate to the new "CCs and Followers" feature before October 28 2026
A few of years ago, Zendesk updated how the CC feature works in support tickets. The new feature is called CCs and Followers. There are many Zendesk users who still have the old CC feature. Now it ...
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Tuva Holmsten created an article,
New security check for anonymous tickets in Zendesk
Zendesk has introduced a new flow for anonymous end users submitting tickets via the Help Center, API, and Mobile SDK. Why is Zendesk making this change? This is part of ongoing security work. With...