Tuva Holmsten
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Articles
Recent activity by Tuva Holmsten-
How to change the account owner in Zendesk
Only the current account owner can switch to a new account owner.Here is how to change the account owner in Zendesk:1. Go to Admin Center > Account > Contacts. 2. If the new account owner isn't alr...
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Migrate to the new "CCs and Followers" feature before June 30 2026
A few of years ago, Zendesk updated how the CC feature works in support tickets. The new feature is called CCs and Followers. There are many Zendesk users who still have the old CC feature. Now it ...
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New security check for anonymous tickets in Zendesk
Zendesk has introduced a new flow for anonymous end users submitting tickets via the Help Center, API, and Mobile SDK. Why is Zendesk making this change? This is part of ongoing security work. With...