How to create the EU Hosted Encryption key for Advanced Encryption in Zendesk

This is Instructions on how to create the EU Hosted Encryption key for Advanced Encryption in Zendesk.

Step 1 - Fill out the form

To request EU Key for advanced Encryption you need to fill out the request form.
You can find the form here: Request Form - EU Key for Advanced Encryption

Step 2 - Verification and Account creation

HappiRel will verify the request and an account will be created in the Key Management Portal. Login credentials will be e-mailed to the technical contact specified in the contact form.

The url to the Key Management Portal is https://happirel.complior.se 

Step 3 - Sign in to the Key Management portal

Navigate to the Key Management Portal and sign in with your credentials.

Step 4 - Generate a password

When signed in to the Key Management Portal, a password must be generated.

Go to Users > Change Password > Set a new password > Submit

Step 5 - Find the credentials you need

Navigate to the start page “Home”. Here you will find all credentials needed to activate the encryption in Zendesk.

Step 6 - Sign in to Zendesk CMK Configuration Broker.

Navigate to  https://advanced-encryption.zendesk.com and sign in. Your Zendesk  account owner should have received the login credentials and instructions from Zendesk when you signed up for the EAP.