This is Instructions on how to create the EU Hosted Encryption key for Advanced Encryption in Zendesk.
Step 1 - Fill out the form
To request EU Key for advanced Encryption you need to fill out the request form.
You can find the form here: Request Form - EU Key for Advanced Encryption
Step 2 - Verification and Account creation
HappiRel will verify the request and an account will be created in the Key Management Portal. Login credentials will be e-mailed to the technical contact specified in the contact form.
The url to the Key Management Portal is https://happirel.complior.se
Step 3 - Sign in to the Key Management portal
Navigate to the Key Management Portal and sign in with your credentials.
Step 4 - Generate a password
When signed in to the Key Management Portal, a password must be generated.
Go to Users > Change Password > Set a new password > Submit
Step 5 - Find the credentials you need
Navigate to the start page “Home”. Here you will find all credentials needed to activate the encryption in Zendesk.
Step 6 - Sign in to Zendesk CMK Configuration Broker.
Navigate to https://advanced-encryption.zendesk.com and sign in. Your Zendesk account owner should have received the login credentials and instructions from Zendesk when you signed up for the EAP.